FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?

Placing an order is simple:

1. Browse our products.

2. Click on the item you like.

3. Tap Add to Cart.

4. Proceed to checkout and enter your shipping details.

5. Complete the payment to confirm your order.

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2. What payment methods do you accept?

We accept:

- UPI

- Debit/Credit Cards

- Net Banking

- Cash on Delivery (available on selected orders)

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3. How long does delivery take?

- Orders are processed within 1–2 business days.

- Standard delivery takes 4–7 business days, depending on your location.

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4. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email.

You can use this number to track your delivery status.

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5. Can I cancel my order?

Yes, you can cancel your order before it is shipped.

Please contact our support team as soon as possible for assistance.

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6. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item:

- Contact us within 48 hours of delivery.

- Share your order number and clear photos of the issue.

We will arrange a replacement or refund after verification.

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7. Do you offer returns or refunds?

Yes. We offer returns or replacements for damaged, defective, or incorrect products.

Please refer to our Refund & Return Policy for full details.

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8. Do you offer free shipping?

Yes, we offer free shipping on most orders.

Any applicable shipping charges will be shown at checkout.

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9. Do you deliver across India?

Yes, we deliver to most locations across India.

If your area is not serviceable, our team will contact you.

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10. How can I contact customer support?

You can reach us through:

Email: support@piku.quest

Phone: 1800140900

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM