Refund/Return policy

We want you to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we’re here to help.

🔄 Return Eligibility

You may request a return or replacement if:

The item is damaged, defective, or incorrect.

The request is made within 48 hours of delivery.

To be eligible:

The item must be unused and in its original packaging.

You must provide clear photos or videos of the issue.

📦 How to Request a Return

Email us at support@piku.quest within 48 hours of receiving your order.

Include:

Your order number

A brief description of the issue

Photos or video proof of the product

Our support team will review your request and guide you through the next steps.

🚚 Return Pickup

Once your return is approved, we will arrange a reverse pickup from your address.

Please keep the product packed securely in its original packaging.

💰 Refund Process

After we receive and inspect the returned item, your refund will be processed.

Refunds are issued to the original payment method.

It may take 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

🔁 Replacement Option

If you prefer, we can send a replacement instead of a refund, subject to product availability.

❌ Non-Returnable Items

Returns or refunds will not be accepted for:

Used or damaged products (not due to manufacturing defects)

Requests made after the return window

Products without original packaging

📩 Need Help?

If you have any questions about returns or refunds, contact us:

Email: support@piku.quest

Phone: 1800140900

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM